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Return Policy

Return & Refund Policy

Last Updated: July 24, 2026

At Amazono.in, customer satisfaction is important to us. We strive to deliver quality products and a smooth shopping experience. This Return & Refund Policy explains the conditions under which products may be returned, replaced, or refunded.

By placing an order on Amazono.in, you agree to this policy.

1. Return Eligibility

Returns are accepted only for products that are eligible for return and meet the conditions outlined below.

A product may be eligible for return if:

  • It was delivered in a damaged condition.
  • You received the wrong product.
  • The product has a manufacturing defect.
  • Essential parts or accessories are missing.
  • The product is significantly different from its description on the website.

The product must be unused, in its original condition, and returned with all original packaging, manuals, accessories, labels, and invoice (where applicable).

2. Non-Returnable Products

Certain products are marked as Non-Returnable on the product page.

These products cannot be returned once delivered unless:

  • They are damaged during delivery.
  • A wrong item was delivered.
  • They have a verified manufacturing defect.

Examples of non-returnable products may include:

  • Personal care products
  • Beauty products (after opening)
  • Software or digital products
  • Gift cards
  • Downloadable products
  • Products marked as "Final Sale"
  • Hygiene-sensitive items
  • Customized or personalized products

The return eligibility of every product will be clearly mentioned on its product page.

3. Return Request Period

Customers should submit a return request within 7 days of receiving the order unless a different return period is mentioned on the product page.

Requests submitted after the applicable return window may not be accepted.

4. Return Approval Process

After receiving your request:

  1. Our support team will review the request.
  2. Additional information or photographs may be requested.
  3. If approved, return instructions will be shared.
  4. The product may be picked up by our courier partner or you may be asked to ship it to the designated return address.

Approval of a return request is subject to verification.

5. Product Inspection

Once the returned product reaches our facility, it will be inspected to verify:

  • Product condition
  • Original packaging
  • Accessories
  • Serial numbers (if applicable)
  • Signs of misuse or physical damage

Refunds or replacements will be processed only after successful inspection.

6. Refund Policy

If your return is approved, the refund will be processed to the original payment method used for the purchase whenever possible.

Typical refund processing times are:

  • UPI: 2–5 Business Days
  • Credit/Debit Cards: 5–10 Business Days
  • Net Banking: 5–10 Business Days
  • Wallet Payments: As per the payment provider's timeline

Bank processing times may vary and are outside the control of Amazono.in.

7. Replacement Policy

Where applicable, eligible products may be replaced instead of refunded.

Replacement is subject to:

  • Product availability
  • Verification of the return request
  • Successful inspection of the returned item

If a replacement is unavailable, a refund may be issued.

8. Items Not Eligible for Return

Returns may not be accepted if:

  • The product has been used, installed, or altered.
  • Original packaging is missing.
  • Accessories or parts are missing.
  • The product is damaged due to customer misuse.
  • The return request is made after the eligible return period.
  • The product is specifically marked as non-returnable and does not qualify under the exceptions listed in this policy.

9. Damaged or Incorrect Deliveries

If you receive:

  • A damaged product
  • A defective product
  • An incorrect product
  • An incomplete order

Please contact our customer support as soon as possible after delivery.

To help us process your request quickly, please provide:

  • Order ID
  • Clear photographs of the product
  • Photographs of the packaging
  • A brief description of the issue

10. Return Shipping

If the return is approved due to:

  • Wrong product delivered
  • Manufacturing defect
  • Damage during transit

Amazono.in will generally arrange the return pickup or bear the applicable return shipping cost.

For returns that are not due to our error, return shipping responsibility may vary depending on the product and applicable terms.

11. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been shipped, cancellation may not be possible and the order will instead be governed by this Return & Refund Policy.

Please refer to our Cancellation Policy for more information.

12. Fraud Prevention

To maintain a fair shopping environment, Amazono.in reserves the right to:

  • Reject fraudulent or abusive return requests.
  • Decline returns that do not meet the policy requirements.
  • Suspend or restrict accounts involved in repeated misuse of the return process.

13. Changes to This Policy

Amazono.in may update this Return & Refund Policy from time to time.

Any changes will become effective once published on this page along with the updated revision date.

14. Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact our customer support team through the contact information available on Amazono.in.

We are committed to resolving genuine customer concerns fairly, efficiently, and transparently.